Practice Privacy Statement

Obtaining Personal Information

At Complete Laser Care we are committed to protecting and respecting your privacy.

It is important to obtain, use and store information about you and your medical history to provide you with the proper treatments suitable to you to reduce risk of injury or damage to your health.

We collect personal data from you, only that you volunteer. This personal data includes:

  • Personal details such as your name, age, address, contact number and email address
  • Your medical history
  • Your doctor & relevant medical information
  • Skin conditions
  • Allergies
  • Pregnancy

This information determines whether you may or may not be suitable for specific treatments /products.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.



We would like to send you information about products and services which may be of interest to you & special offers. We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact us.

We use Phorest Salon Software which is GDPR Compliant.


How long your information will be kept for

Unless you request otherwise, we will contact you no more than 5 times per year for a maximum of 2 years from your last visit to the Clinic.

After a year we will archive all your personal information, except for your name, relevant client history (e.g. allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

We will always ask for your consent to hold personal information and medical details for the purpose of your treatments with us.


Where your information is kept

Your information is stored on secure servers provided by Phorest Salon Software, Microsoft.  Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

From time to time with only your permission, we like to use some images for social media where consent will be requested in advance.


Information held by us

We hold personal information about:

  • Clients
  • Former clients and prospective clients
  • Employees
  • Job applicants

We also hold information about financial transactions relating to these e.g. services or treatments provided, products bought, payroll information.

Tracking Software

We use Google Analytics to track our website visitors, their demographics and their behaviour on the site. Google Analytics is fully GDPR compliant.

If you the client has any queries relating to information  or private details held by us, please feel free to contact us at